Partyware Only: Delivery
We offer a partyware only delivery service to England, Scotland and Wales including Scottish Highlands and Islands.
We offer a free partyware delivery service on orders totalling £40 or more. Orders under £40 will occur a £3.99 delivery charge.
All cake orders will be fulfilled by Sponge Cakes Ltd.
Delivery partners do their best to make all deliveries on the day you request. However, very occasionally events outside of their control occur and deliveries are delayed. Therefore we recommend allowing an extra day for special occasions.
Should your order be delayed, Sponge Cakes Ltd will ensure the delivery is made the following working day.
Party Packages: Delivery
We offer free party package return delivery to England, Scotland and Wales excluding Scottish Highlands and Islands.
Delivery of party packages to Scottish Highlands, Scottish Islands, Isle of Man and Scilly Isles depend on availability. DPD does not offer a next day delivery service which is important to our turnaround time. Please contact our team for further information.
Delivery of party packages to Northern Ireland, Channel Isles and Isle of Wight will occur an additional delivery fee of £55 which will be billed separately after booking.
Delivery and collection will be fulfilled by DPD. DPD usually provide a time slot on the day of delivery. We do not allow our packages to be left without a signature. A time slot is not usually provided for the return collection of your party package. DPD usually collect between 9am and 5pm. It is important that someone is available on the day of collection.
Party Packages: Delivery Dates
Our Party Packages are delivered on a Thursday and collected on the following Monday. We have found these days work the best to ensure that your party package is delivered in plenty of time for your weekend party, but if you have any special delivery requests please don’t hesitate to email us at email@example.com.
Party Packages: Late Delivery
Please inform Play Chest if you do not receive your delivery on the arranged date by contacting us.
Party Packages: What to Return
Each package will contain a checklist to make sure all required items are returned. Please refer to this sheet when packing your party package. Here's an idea of what is required to be retuerned...
The following items must be returned:
- Shipping Container
- Play Equipment (LEGO, DUPLO, High Visability Vests, Funfair Games, Etc)
- Music CD's
- Game Accessories (Stopwatch, Rings, Etc)
Some items within the Party Package do not need returning, these include:
- Party Cups
- Party Plates
- Party Napkins
- Party Game Prizes
Party Packages: Packaging of Returned Party Package
It is your responsibility that all returned goods are secure within the transit box provided. Any damage or loss of parts during transit, due to goods not being packaged properly, may be chargeable. Please make sure to stick the return label over the old label. Please follow the instructions inside the party package on how to best secure your return package.
Party Packages: Failed Collection
Due to other bookings, it is important that your Party Package is returned on time. We would not want to dissapoint the next child due a package not being returned on time. If collection is failed due to no fault of Play Chest then a late fee of £40 per day will be charged.
Party Packages: DPD Depot Drop-Off
We can arrange for you to drop your package off at your local depot instead of it being collected. You must provide this request before your package is delivered to you by calling our team on 01253 462628. You can find your nearest DPD depot by visiting http://www.dpdlocal.co.uk/apps/depotfinder/. Please note depot opening times and distance. If a an agreed drop-off does not happen then a £40 charge will apply.