Award Winning Premium
Party Rental Service
FREE UK Party Delivery
(Excl Highlands & Islands)
24,500 Children Catered
For Since Launch
Award Winning Party Rental Service
FREE UK Party Delivery (Excl Highlands & Islands)
24,500 Children Catered

Delivery Information

Delivery Prices

Party Supplies Only Under £40: £3.90 / Over £40: FREE

Party Experience Hire: FREE*

Party Experience Hire & Party Supplies: FREE* (Delivered Together with Party Experience Delivery)

Audio & Lighting Equipment Hire Only Under £40: £19.99 / Over £40: FREE*

Audio & Lighting Equipment Hire & Party Supplies Under £40: £19.99 / Over £40: FREE* (Delivered Together)

Party Experience Hire & Audio & Lighting Equipment Hire: FREE* (Delivered Together with Party Experience Delivery)

Party Supplies, Party Experience Hire & Audio & Lighting Equipment Hire: FREE* (Delivered Together with Party Experience Delivery)

*Additional delivery costs will apply to Highlands and Islands. Please see 'Audio & Lighting Hire: Delivery' and 'Party Experience Hire: Delivery' further down this page for further information on Highlands and Islands.

If you have any questions regarding delivery then please contact our team on 01253 462628.

 

Partyware Only: Delivery

We offer a partyware only delivery service to England, Scotland and Wales including Scottish Highlands and Islands.

We offer a free partyware delivery service on orders totalling £40 or more (excludes helium and mail order cakes). Partyware orders under £40 will occur a £3.90 delivery charge.

 

Helium: Delivery

All helium orders will be fulfilled by BOC Group Ltd. 

Delivery partners do their best to make all deliveries on time. However, very occasionally events outside of their control occur and deliveries are delayed. Therefore we recommend allowing an extra day for special occasions.

BOC Grop Ltd charge £4.99 for delivery. This delivery charge is additional to any other delivery charge.

 

Mail Order Cake: Delivery

All cake orders will be fulfilled by Sponge Cakes Ltd. 

Delivery partners do their best to make all deliveries on the day you request. However, very occasionally events outside of their control occur and deliveries are delayed. Therefore we recommend allowing an extra day for special occasions.

Should your order be delayed, Sponge Cakes Ltd will ensure the delivery is made the following working day.

Sponge Cakes Ltd charge £3.99 for delivery. This delivery charge is additional to any other delivery charge.

 

Audio & Lighting Hire: Delivery

We offer a free return delivery service to England, Scotland and Wales excluding Scottish Highlands and Islands when you choose to have your equipment delivered on the same date as a Play Chest Party Experience.

We offer a free return delivery service to England, Scotland and Wales excluding Scottish Highlands and Islands when you hire only audio and/or lighting equipment with a total spend of £40 or over.

We offer a return delivery service to England, Scotland and Wales excluding Scottish Highlands and Islands for £14.99 when you hire only audio and/or lighting equipment with a total spend of £39 or under.

Delivery of audio and lighting hire to Northern Ireland, Channel Isles and Isle of Wight will occur an additional delivery fee of £45 which will be billed separately after booking.

Delivery and collection will be fulfilled by DPD. DPD usually provide a time slot on the day of delivery. We do not allow our packages to be left without a signature. A time slot is usually provided for the return collection of your party package but if you've not received one by 10am then please contact our office on 01253 462628. DPD usually collect between 9am and 5pm. It is important that someone is available on the day of collection.

Any additional partyware purchased will be included within your party package.

 

Party Experience Hire: Delivery

We offer a free party package return delivery service to England, Scotland and Wales excluding Scottish Highlands and Islands.

Delivery of party packages to Scottish Highlands, Scottish Islands, Isle of Man and Scilly Isles depend on availability. DPD does not offer a next day delivery service which is important to our turnaround time. Please contact our team for further information.

Delivery of party packages to Northern Ireland, Channel Isles and Isle of Wight will occur an additional delivery fee of £45 which will be billed separately after booking.

We cannot ship the following party experiences to any Islands including Northern Ireland: Garden Party, Preschool Teepee Adventure and Teepee Sleepover.

Delivery and collection will be fulfilled by DPD. DPD usually provide a time slot on the day of delivery. We do not allow our packages to be left without a signature. A time slot is usually provided for the return collection of your party package but if you've not received one by 10am then please contact our office on 01253 462628. DPD usually collect between 9am and 5pm. It is important that someone is available on the day of collection.

Any additional partyware purchased will be included within your party package.

 

Party Packages: Delivery Dates

Our Party Packages are delivered on a Thursday and collected on the following Monday. We have found these days work the best to ensure that your party package is delivered in plenty of time for your weekend party, but if you have any special delivery requests please don’t hesitate to email us at info@playchest.co.uk.

 

Party Packages: Late Delivery

Please inform Play Chest® if you do not receive your delivery on the arranged date by contacting us.

 

Party Packages: What to Return

Each package will contain a checklist to make sure all required items are returned. Please refer to this sheet when packing your party package. Here's an idea of what is required to be retuerned...

The following items must be returned:

  • Shipping Container
  • Play Equipment (LEGO®, DUPLO®, High Visability Vests, Funfair Games, Etc)
  • Music CD's
  • Instructions
  • Game Accessories (Stopwatch, Rings, Etc)

Some items within the Party Package do not need returning, these include:

  • Party Cups
  • Party Plates
  • Party Napkins
  • Balloons
  • Party Game Prizes
  • Invitations
  • Certificates

 

Party Packages: Packaging of Returned Party Package

It is your responsibility that all returned goods are secure within the transit box provided. Any damage or loss of parts during transit, due to goods not being packaged properly, may be chargeable. Please make sure to stick the return label over the old label. Please follow the instructions inside the party package on how to best secure your return package.

 

Party Packages: Failed Collection

Due to other bookings, it is important that your Party Package is returned on time. We would not want to dissapoint the next child due a package not being returned on time. If collection is failed due to no fault of Play Chest® then a late fee of £40 per day will be charged.

 

Party Packages: DPD Depot Drop-Off

We can arrange for you to drop your package off at your local depot instead of it being collected. You must provide this request before your package is delivered to you by calling our team on 01253 462628. You can find your nearest DPD depot by visiting http://www.dpdlocal.co.uk/apps/depotfinder/. Please note depot opening times and distance. If a an arranged drop-off does not happen then a £40 charge will apply.

 

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